AI Test Pilot - Customer Feedback

Renfrewshire Council Customer Service Department are currently running a pilot of a new Automated Telephone Assistant, to help customers with simple enquiries without the need to speak to a customer service advisor, and we would be keen to get your feedback on the service. This has been set up as a fictional council (Westershire Council) and you will talk to our automated assistant, Westy.

We are requesting a few minutes of your time to make a test call to Westy and ask a question from our scripted list. When you have made the call, or calls, please complete our short survey. You will need to complete a survey for each call you make. This gives us invaluable feedback about the content of the call as well as the quality of the your experience.

Before completing the survey, please navigate to the 'documents' section of this page where you will find your questions for Westy. On mobile, this will appear at the bottom of the page. Click on the document. This will then download. Once you have access to the document, you can select a question to ask. Call the number at the top of the list and follow Westy's guidance. Once the call is complete, take the survey below.

As this is just a test, we are limited in capacity so you may receive an engaged tone from time to time if a lot of calls are being made, this is less likely to happen if you make your call either in the evening or over the weekend when the volumes are much lower.

Calls to Westy are charged at standard national rate, this isn’t a premium rate number, and the calls will only be a couple of minutes in length.